Privacy Policy
Effective date: August 1, 2026
HustleShipja (“HustleShipja”, “we”, “us”, or “our”) provides shipping, freight forwarding, item sourcing, credit-card purchase assistance, and delivery services in Jamaica. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit hustleshipja.com, create or use an account, request a quotation or service, contact us, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of information:
- Contact and account information: your name, email address, telephone number, delivery address, account credentials, and communications preferences.
- Shipment and service information: package descriptions, weight and dimensions, tracking details, sender and recipient details, delivery instructions, declarations, invoices, proof of value, customs-related information, and service history.
- Purchase and sourcing information: product links or descriptions, vehicle identification numbers (VINs) or chassis numbers when you request auto-parts sourcing, item specifications, quantity, vendor information, and order status.
- Payment information: payment confirmations, billing information, and transaction records. Card payments may be processed by third-party payment providers; HustleShipja does not intentionally store full payment-card details unless expressly stated at the point of collection.
- Communications: messages, emails, contact-form submissions, support requests, feedback, and records of our responses.
- Website and device information: IP address, browser type, device information, pages viewed, referring pages, and cookies or similar technologies used to operate, secure, and improve our website.
2. How We Use Information
We use personal information to:
- create and administer customer accounts;
- provide, coordinate, track, and deliver requested services;
- source items and arrange purchases when you instruct us to do so;
- calculate charges, process payments, and maintain business records;
- communicate about shipments, deliveries, quotations, account matters, and support requests;
- comply with customs, tax, security, fraud-prevention, and other legal obligations;
- investigate complaints, resolve disputes, and protect the safety, rights, and property of customers, our team, and the public; and
- operate, secure, analyze, and improve our website and services.
3. When We Share Information
We may share information only as reasonably necessary for the purposes described in this Policy, including with:
- airlines, freight carriers, couriers, delivery partners, warehouses, and logistics providers;
- customs authorities, government agencies, and other parties where required by law or a lawful request;
- vendors, merchants, and sourcing partners when you ask us to source or purchase an item;
- payment processors and financial-service providers that process transactions;
- service providers that support our website, hosting, communications, security, and business operations; and
- professional advisers, insurers, or authorities where needed to establish, exercise, or defend legal claims, prevent fraud, or protect safety.
We do not sell personal information for money. We do not permit third parties to use personal information for their own marketing purposes unless you separately agree to it.
4. International Transfers
Shipping, freight forwarding, purchase assistance, and related services may require information to be transferred to or processed in countries outside Jamaica, including countries where a seller, carrier, courier, or service provider operates. When we make such transfers, we take reasonable steps to ensure that the information is handled consistently with this Policy and applicable law.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand usage, and improve security. You can control cookies through your browser settings. Disabling some cookies may affect website functionality.
6. Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and meet legal or regulatory obligations.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Subject to applicable law, you may request access to, correction of, deletion of, or information about the use of your personal information. You may also opt out of non-essential marketing communications by using the unsubscribe option in the message or by contacting us.
To make a privacy request, please email support@hustleshipja.com. We may need to verify your identity before responding. Some information may need to be retained where required or permitted by law, including for customs, tax, fraud-prevention, or recordkeeping purposes.
8. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.
9. Third-Party Links and Services
Our website or services may link to third-party websites, merchants, social-media platforms, or payment services. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices or content of third-party services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on our website and update the effective date. Your continued use of our services after an update takes effect is subject to the revised Policy.
11. Contact Us
For questions, concerns, or privacy requests, contact:
HustleShipja
Main Street, Mandeville, Manchester, Jamaica
Email: support@hustleshipja.com
Last updated: 8/11/2026